FAQ’S2023-12-12T10:13:42+00:00

Frequently Asked Questions

How do I earn Review Points in the ELLY Feel Good Rewards Program?2024-02-02T13:41:33+00:00

You can easily earn Review Points by participating in our Review Campaign.
All you need to do is leave a review on our website for any product or bundle you have purchased, and you’ll earn an extra 350 points for each review! 

Simply navigate to the products or bundles you have purchased and scroll down until you see the ‘REVIEWS’ option on the left of the screen and click on ‘LEAVE A REVIEW’

Easy peasy and you earn lots of extra points!

How do I access my unique referral link to share with others?2024-01-15T12:46:39+00:00

Step 1: Sign into your account

Step 2: Click on your profile in the top right corner (gold profile icon)

Step 3: Click on “Points & Rewards” in the left middle of screen

Step 4: To copy your unique ‘Referral Link’ click on the ‘COPY LINK’ gold icon and paste it into your emails or Whatsapp’s

For every person using your unique link that makes a purchase, you both receive an extra 500 points!

Referral link steps

Can I dye my hair after using Suntouched?2023-12-12T10:32:12+00:00

We recommend waiting at least 4 weeks after using Suntouched before highlighting or dying your hair. We also recommend checking in with your stylist and doing a strand test beforehand to make sure both treatments are compatible.

Can I use Suntouched on bleached hair?2023-12-12T10:26:34+00:00

Yes, it also works on dyed hair by lifting the pigment of the hair dye, resulting in lighter hues.

What if I can’t spend time in the sun?2023-12-12T10:25:17+00:00

Good news! This is why we say that Suntouched is for sun-kissed highlights year-round: you can use a blow-dryer on low heat for 3-4 minutes to achieve golden, beachy locks from the comfort of your home.  

How do the hair highlighter work?2023-12-12T10:21:33+00:00

What makes this product work is a lightening blend of ingredients which includes a gentle formulation of hydrogen peroxide & natural plant and fruit extracts. Hydrogen peroxide along with vitamin C, citrus, and pineapple work to oxidize the melanin in the hair, causing it to lighten.

Tell me more about Suntouched products?2023-12-12T10:14:35+00:00

All our products are colour safe and free of parabens, alcohol, and harmful sulfates. We want your hair to always look and feel its best, so we only use ingredients that keep your strands healthy in the long run.  

How can I earn points in the ELLY Feel Good Rewards Program?2023-11-16T18:09:05+00:00

There are three main ways to accumulate points:

Purchase Points:
You automatically earn points every time you make a purchase. The more you shop, the more points you earn.

Review Points:
Leaving product reviews on our website will earn you 
200 points for each review. Sharing your thoughts not only helps others but also adds to your points balance.

Referral Points:
By sharing your unique referral link with friends and family, both you and the referred person can earn 
500 points each when they make a purchase using your link.

How do I earn Referral Points in the ELLY Feel Good Rewards Program?2023-11-16T18:08:45+00:00

Here are 3 simple steps:

Share Your Referral Link: Share your unique referral link with friends, family, or anyone who might enjoy our products.

Earn Points: When someone makes a purchase using your link, you’ll earn 500 points. These points can be used for discounts on your future purchases.

Spread the Love: There’s no limit to the number of points you can accumulate, so the more you share, the more you earn.

How can I join the ELLY Feel Good Rewards Program?2023-11-16T17:55:25+00:00

You are automatically enrolled in the program when you make a purchase with us. You can start earning points from your very first purchase.

What is the ELLY Feel Good Rewards Program?2023-11-16T16:57:06+00:00

The ELLY Feel Good Rewards Program is an exciting program that allows you to earn rewards through a versatile points system.
You can accumulate points through various activities to redeem for discounts on your future purchases.

Are there any limits to the number of points I can accumulate?2023-11-07T15:50:40+00:00

There is no limit to the number of points you can accumulate, so start spreading the love and earning points today!

Can I use my accumulated points for discounts on future purchases?2023-11-07T15:50:30+00:00

Yes, the points you accumulate can be used for amazing discounts on your future purchases. 

Can Men Use The ELLY Woman Products?2023-10-31T18:38:37+00:00

Yes they can, however, our ELLY Man range is specially formulated and designed to combat and treat hair loss and balding in men as they have different hormones than women and therefore we use a small variety of plants that are best suited to men. For best results, we highly recommend that any man use our ELLY Man range products.

What are the Ingredients?2023-08-31T05:32:28+00:00

Our products are 100% natural and cruelty free and do not contain petrochemicals, parabens, sulphates, caffeine, minoxidil, silicones or GMO’S.

ELLY Hair, Nails and Energy Booster Supplement:

Ingredients: Organic Kelp, Vitamin A, Riboflavin (Vitamin B2), Niacin (Vitamin B3), Pantothenic Acid (Vitamin B5), Folic Acid (Vitamin B9), Vitamin C, Vitamin D, D-Biotin (Vitamin B7), Nettle Root Extract, L-Tyrosine, Zinc.

Vegetable Capsules. Gluten and GMO free.

This supplement has been scientifically formulated and balanced using unique and very carefully selected natural ingredients that are sourced in their purest form from around the world and manufactured in South Africa to ensure the highest quality control and consistency.

ELLY Woman Advanced Hair Growth Shampoo:

Ingredients: Purified Water, Rosmarinus Officinalis, Tetrasodium Glutamate Diacetate (plant based), Cocamidopropyl Betaine (Coconut), Vegetable Glycerine, Rapeseed amide, Citric Acid, Ethylhexylglycerin and our unique blend of essential oils and plant extracts suited to women’s hair.

ELLY Woman Nourishing Conditioner:

Ingredients: Purified Water, Rosmarinus Officinalis, Caprylic Capric Triglyceride, Vegetable Glycerine, Citric Acid, Glyceryl Monostearate, Ethylhexylglycerin, Varisoft Ta100, Hydroxyl Ethyl Cellulose and our unique blend of essential oils and plant extracts suited to women’s hair.

ELLY Woman Intense Hair Food Masque:

Ingredients: Purified Water, Mentha Piperita (Peppermint Oil), Rosmarinus Officinalis, Caprylic Capric Triglyceride, Vegetable Glycerine, Glyceryl Monostearate, Vegetable Stearic Acid, Polysorbate 40, Ethylhexylglycerine and our unique blend of essential oils and plant extracts suited to women’s hair.

ELLY Hope Advanced Hair Growth Shampoo:

Ingredients: Purified Water, Aloe Barbadensis, Rosmarinus Officinalis, Tetrasodium Glutamate Diacetate (plant based), Cocamidopropyl Betaine (Coconut), Vegetable Glycerine, PEG-4 Rapeseed amide, Citric Acid, Ethylhexylglycerin and our unique blend of essential oils and plant extracts suited to hair that has endured Chemotherapy.

ELLY Hope Nourishing Conditioner:

Ingredients: Purified Water, Aloe Barbadensis, Rosmarinus Officinalis, Caprylic Capric Triglyceride, Vegetable Glycerine, Citric Acid, Glyceryl Monostearate, Ethylhexylglycerin, Varisoft Ta100, Hydroxyl Ethyl Cellulose and our unique blend of essential oils and plant extracts suited to hair that has endured Chemotherapy.

ELLY Hope Intense Hair Food Masque:

Ingredients: Purified Water, Mentha Piperita (Peppermint Oil), Rosmarinus Officinalis, Caprylic Capric Triglyceride, Vegetable Glycerine, Glyceryl Monostearate, Vegetable Stearic Acid, Polysorbate 40, Ethylhexylglycerine and our unique blend of essential oils and plant extracts.

ELLY Man Advanced Hair Growth Shampoo:

Ingredients: Purified Water, Rosmarinus Officinalis, Tetrasodium Glutamate Diacetate (plant based), Cocamidopropyl Betaine (Coconut), Vegetable Glycerine, PEG-4 Rapeseed amide, Citric Acid, Ethylhexylglycerin and our unique blend of essential oils and plant extracts suited to men’s hair.

ELLY Man Nourishing Conditioner:

Ingredients: Purified Water, Rosmarinus Officinalis, Caprylic Capric Triglyceride, Vegetable Glycerine, Citric Acid, Glyceryl Monostearate, Ethylhexylglycerin, Varisoft Ta100, Hydroxyl Ethyl Cellulose and our unique blend of essential oils and plant extracts suited to men’s hair.

ELLY Man Hair Food Masque:

Ingredients: Purified Water, Mentha Piperita (Peppermint Oil), Rosmarinus Officinalis, Caprylic Capric Triglyceride, Vegetable Glycerine, Glyceryl Monostearate, Vegetable Stearic Acid, Polysorbate 40, Ethylhexylglycerine and our unique blend of essential oils and plant extracts suited for men’s hair.

ELLY Kids Advanced Hair Growth Shampoo:

Ingredients: Purified Water, Rosmarinus Officinalis, Caprylic Capric Triglyceride, Vegetable Glycerine, Glyceryl Monostearate, Vegetable Stearic Acid, Polysorbate 40, Ethylhexylglycerine and our unique blend of essential oils and pure plant extracts that are mild and suitable for all children’s hair types.

ELLY Kids Nourishing Conditioner:

Ingredients: Purified Water, Rosmarinus Officinalis, Caprylic Capric Triglyceride, Vegetable Glycerine, Citric Acid, Glyceryl Monostearate, Ethylhexylglycerin, Varisoft Ta100, Hydroxyl Ethyl Cellulose and our unique blend of essential oils and plant extracts that are mild and suitable for all children’s hair types.

Which Range Should I Use?2023-08-23T11:08:01+00:00

If you are a woman and have not been through chemotherapy treatment, then our ELLY Woman’s range will be perfectly suited to you.

If you have recently finished chemotherapy treatment, then our ELLY Hope range is perfectly suited to you and has added Aloe Barbadensis which is soothing for sensitive skins and scalps.

If you are a man, then our ELLY Man’s range will be perfectly suited to you and there are different plant strains used that are better suited for men.

If your child is between the ages of 2 and 12 years old, then our ELLY Kid’s range will be perfectly suited to them as it is not as concentrated as the adult ranges. Any children over the ages of 12 can use the adult ranges.

What Is the Difference Between the Woman and Hope Range?2023-08-23T11:07:42+00:00

Our ELLY Hope range is specially formulated for post cancer and chemotherapy treatment and has added Aloe Barbadensis which is soothing for sensitive skins and scalps.

Are Your Products Safe to use while Pregnant Or Breastfeeding?2023-08-23T11:07:33+00:00

Yes, our ELLY products are 100% natural and safe to use with no known side effects, but we do however recommend that you check with your Doctor to make sure none of the ingredients in our supplement will clash with any other supplements, vitamins or medications that you may already be taking.

Our supplement is filled in vegan friendly capsules and are gluten and GMO free.

All ingredients are natural and sustainably sourced.

ELLY Hair, Nails & Energy Booster Supplement Ingredients: Organic Kelp, Riboflavin (Vitamin B2), Niacin (Vitamin B3), Pantothenic Acid (Vitamin B5), D-Biotin (Vitamin B7), Folic Acid (Vitamin B9), Vitamin A, Vitamin C, Vitamin D, Nettle Root Extract, L-Tyrosine, Zinc.

Does ELLY Work on All Hair Types?2023-08-23T11:07:25+00:00

Yes, ELLY is formulated and designed to work and be effective on all hair types from 1 to 4C including straight, fine, wavy, or curly hair.

Can I Use the Elly Hope Range While I Am still Going Through Chemotherapy?2023-08-23T11:07:11+00:00

Yes, you can, we do however recommend that you wait until your chemotherapy is complete as your hair follicles will be under immense stress and strain whilst you are undergoing treatment and your results may be delayed.

Can I use the Booster Supplement Alone?2023-08-23T11:06:55+00:00

Yes, you can, and it works very well to boost hair growth from the inside. For best results, we highly recommend that you include our ELLY Advanced Hair Growth products to work on the outside for optimal and ultimate results.

Do I Need to Use All the Products?2023-08-23T11:06:47+00:00

We highly recommend that you start on our Bundle 3 options as these will give you the best boost and start for your hair growth journey and all these products provide the ultimate combination for optimal results.

If your budget is tight, then we recommend starting on all 4 products which should last you 3-4 months (if not more) depending on your hair length and density and then maintain on the Advanced Hair Growth Shampoo and Nourishing Conditioner with the Booster Supplement and then topping up with the Intense Hair Food Masque.

What If My Hair Is Thin, Will It Make It Thicker?2023-08-23T11:06:37+00:00

You cannot change the texture or thickness of your hair, but with continued use of our ELLY products, your hair will be nourished and fed from the root follicles which will grow out into fuller and stronger hair strands.

With long term use of our ELLY products, you will see and feel a difference in the strength and overall health of your hair.

What If I Have Hair Extensions?2023-08-23T11:06:27+00:00

ELLY products are safe to use with all hair extension applications and we have had many hairdressers and hair extension technicians report that since their clients have been using ELLY products, their hair extensions have lasted much longer and their new hair growth is much healthier and stronger, which has resulted in holding the extensions better. They have also reported that their clients who use ELLY products colour and highlights have lasted longer.

ELLY products do not contain any parabens, sulphates, petrochemicals, silicones, caffeine, minoxidil or GMO’S and are safe to use with all hair treatments including extensions, straightening blow-outs, coloured or highlighted hair.

How Long do the Products Last?2023-08-23T11:06:17+00:00

Our shampoo and conditioner bottles should last you 3-4 months with regular washing depending on the length and density of your hair. Our products are not watered down and are highly concentrated and therefore a little goes a long way.

Do Your Products Contain Sulphates and Parabens or other Nasty Chemicals?2023-08-23T10:53:23+00:00

No, our products do not contain sulphates, parabens, petrochemicals, caffeine, minoxidil, silicones, gluten, or GMO’S.

ELLY products are safe to use with all hair treatments including Brazilian blow-outs, Botox treatments, hair extensions, coloured or highlighted hair.

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